Returns and Exchanges

Returns Procedure

You may return your order in one of the following ways:

  • Pick-up by the carrier delivered your order.
    • Sign into your account and under My Orders, select the order number containing the items you would like to return and submit a return request.
    • Call the customer service hotline of the applicable carrier.
      SF Express
      Fedex
      DHL
    • Quote our account number and request for a free package pick up.
      SF Express: 852 669 3297
      FedEx: 651 888 387
      DHL: 951 943 515
    • Fill in the return column by selecting from return reasons 1- 9 on the proforma invoice and seal your package for pickup with the original garment tags attached.
    • Once we receive the returned products and determine they satisfy the return conditions, we will arrange the refund as per your request.
  • Mailing address:

    Gilderton Company Limited.
    27/F, China United Center, 28 Marble Road, North Point, Hong Kong

Returns Policy

We promise to offer you the 14-day Unconditional Returns* after you received and signed for your order. You can return your products* purchased from our official website unconditionally within 14 days from the receipt day. Please return your purchase together with a completed returns and exchanges form and a copy of the shipping invoice so as to process the return.

Please make sure that any item you wish to return must be in a condition where it can be sold again and the original packaging must be intact.

We do not offer returns for BRUNEBLONE hair care products.

Exchanges / returns will not be accepted under any of the following circumstances:

  • Request of exchanges or returns made after 14 days from receipt
  • The return tag has been damaged / removed
  • Products with loose threads or cracks caused by external hard objects or internal wear and tear
  • Products have been improperly used, including without limitation, having been exposed to extreme humidity, chemicals, gasoline, paint, detergent, solvent, cooking oil or extreme heat
  • Products is damaged due to prolonged use that exceeds the service life
  • Products is damaged due to improper wash
  • Products show color fading due to display
  • Products with stains
  • Products not sold on WWM.WORLD
  • Products are in an unsalable condition, except for a faulty product
  • Products marked with ‘not eligible for exchanges / returns’ when purchased
  • Products returned without original packaging
  • Products marked with ‘not eligible for exchanges / returns’ when purchased

Exchanges

If you would like to exchange your product* for a different size, simply specify the size on the proforma invoice and we will ship you the replacement once we receive the returned products and determine they satisfy the return conditions. Please note that all exchanges are subject to product availability.

*We do not offer any exchanges for BRUNEBLONE hair care products.

You can make an exchange in one of the following ways:

  • Pick-up by the carrier delivered your order.
    • Sign into your account and under My Orders, select the order number containing the items you would like to return and submit an exchange request.
    • Call the customer service hotline of the applicable carrier.
      SF Express
      Fedex
      DHL
    • Quote our account number and request for a free package pick up.
      SF Express: 852 669 3297
      FedEx: 651 888 387
      DHL: 951 943 515
    • Specify the size on the proforma invoice and seal your package for pickup with the original garment tags attached.
    • Once we receive the returned products and determine they satisfy the return conditions, we will arrange the exchanges as per your request.
  • Mailing address:

    Gilderton Company Limited.
    27/F, China United Center, 28 Marble Road, North Point, Hong Kong

Please note that we are only able to offer size exchanges. If you wish to exchange your item for another style, you may return your order and purchase the new item separately.

Normally, your exchange products will be shipped from our warehouse the next business day after we received your returned goods.

Faulty Goods

Goods are classified as faulty if they are received damaged or a manufacturing fault occurs when the product is received. We will refund the shipping fee if the product is faulty. To return a faulty item, please contact customercare@wwm.world.

Receiving a Refund

Your refund will be credited to the original payment account and will include the shipping costs for faulty items. Shipping costs will not be refunded for items returned using our free collection service.

If your order has been sent to a country where custom duties and sales taxes are applicable, they are not refundable through WORLD WE MADE. However, you may be able to recover these payments by contacting your local customs bureau directly. As this may not be available in all countries, you are recommended to appoint a customs broker if you wish to recover the duties on returned merchandise.

Please note that the refund can take up to 10 working days to show on your account due to varying processing times between payment providers.

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