Shipping and Handling

Delivery Time and Fee

Shipping Destination Delivery Time Fee
Order at or below HK$1,500 Order at or over HK$1,501
Hong Kong 4 – 7 business days free of charge free of charge
Taiwan 4 – 7 business days free of charge free of charge
Macau 5 – 7 business days free of charge free of charge
China 3 – 7 business days free of charge free of charge
Japan 3 – 7 business days HK$50 per order free of charge
Malaysia 3 – 7 business days HK$50 per order free of charge
Singapore 3 – 7 business days HK$50 per order free of charge
South Korea 3 – 7 business days HK$50 per order free of charge
Thailand 3 – 7 business days HK$50 per order free of charge
Vietnam 3 – 7 business days HK$50 per order free of charge
Australia 4 – 7 business days HK$150 per order HK$150 per order
Canada 4 – 7 business days HK$150 per order HK$150 per order
Europe 4 – 7 business days HK$150 per order HK$150 per order
United States 4 – 7 business days HK$150 per order HK$150 per order
Countries not listed above 4 – 10 business days HK$150 per order HK$150 per order

Note: Please refer to the Tax and Duties section below.

Delivery Time

In Hong Kong, Macau and Taiwan, orders are delivered 6 days a week, excluding Sundays and statutory public holidays.

In China, orders are delivered 7 days a week, including public holidays, but excluding Chinese New Year holidays.

For other countries, orders are delivered Monday to Friday, subject to the delivery schedule of SF Express / FedEx / DHL in your country.

Delivery schedule is subject to change without prior notice.

Order Processing

Our delivery time starts from the moment your order is accepted and includes a 24-hour period where your order will be processed and dispatched from our warehouse. Please note that it may take longer due to high demand and we will try our best to minimize delays.

Free Shipping

For orders eligible for free shipping, the details will be shown on the payment page.

Tax and Duties

Packages are shipped on a DDU (Delivery Duty Unpaid) basis, which means the product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival.

Insurance

We insure each order during transit and until it is delivered. All orders must be signed for upon delivery, at which point the responsibility for the order will be transferred to you.

If you are not the recipient, such as in the case of a gift delivery, then the recipient’s signature will be accepted as evidence of delivery and fulfillment of your order.

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